Exchange and Refund Policy
Mestix Return and Refund Policy
At Mestix, our goal is to ensure you are completely satisfied with your purchase. However, since our products are personalized and made on demand, our return and refund policy is tailored to this business model.
No Returns for Personalized Products
As our products are personalized and made on demand, we do not accept returns or exchanges unless the product is defective, damaged, or incorrect. We recommend carefully reviewing your order details (size, color, design) before completing your purchase.
Conditions for Replacements or Refunds
If you receive a defective, damaged, or incorrect product, please contact us within 14 calendar days of receiving your order. To process your request, we will need:
. A detailed description of the issue.
. Clear photographs of the product showing the defect or error.
Once your claim is reviewed and approved, we will offer one of the following solutions:
. A replacement product at no additional cost.
. A full refund, which will be processed to your original payment method.
Return Shipping Costs
Mestix will cover return shipping costs only for defective, damaged, or incorrect products. If the product is in good condition and matches your order, no returns will be accepted.
Customer Support
If you have any questions or need assistance with your order, feel free to contact us. We’re here to help.
